Reference

Terms and Conditions at 2ee

These terms set out what you agree to when you open an account on 2ee and use our lobby, wallet, or any feature on this site.

Account AgreementIndian Law ContextWallet & PayoutsAccess by Local LawContact & Disputes
2ee Terms and Conditions at 2ee
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear or you want to raise a dispute, our support team handles terms-related queries across three channels.

Live Chat Open the chat widget from any page on 2ee and select 'Account Terms' from the topic menu. Available daily from 09:00 to 23:00 IST for terms and account queries.
Email Support Write to our terms team at [email protected] with your account ID and the clause you are asking about. Written replies arrive within one business day.
Help Centre The 2ee Help Centre at 2ee.club/help carries a searchable index of every clause, recent amendments, and answers to common terms questions filed by account holders.
HOW WE HANDLE THIS

Account Security and Policy Practices

We handle account data, cookie use, and security under a clear framework so you always know where you stand.

Data We Hold

We store the minimum data needed to run your account — name, contact details, payment references, and session logs. You can request a full export of your data at any time via the account settings page.

Cookie Policy

Cookies on 2ee are used for session management, fraud detection, and lobby personalisation only. You can manage cookie preferences from the footer link without affecting your ability to log in or deposit.

Account Security

Every account is protected by two-factor authentication, which you can activate under Security Settings. Login attempts from unrecognised devices trigger an automatic email alert to your registered address.

Data Retention

Account records are retained for the period required by applicable Indian financial regulations. When you close an account, non-mandatory data is deleted within 30 days and you receive written confirmation.

Who to Contact

For any rights request — access, correction, or deletion of personal data held under these terms — email [email protected] with your account ID. We acknowledge requests within 48 hours.

Requesting Changes

To update the personal details tied to your account or amend contact preferences, go to Account Settings or submit a written request. Changes reflecting identity corrections require one supporting document for verification.

Common Questions About 2ee Terms

The questions below cover what our account holders ask most often about these terms — from how amendments work to what rights you hold over your data. Each answer links back to the relevant clause in the full document.

They apply from the moment you complete account creation on 2ee. Every action taken in the lobby, wallet, or support system after that point falls within the scope of these terms as they stand on that date.

We send an email to your registered address at least seven days before any amendment takes effect. The updated version is also published at 2ee.club/legal with a clear change log showing exactly what was altered.

Yes. You can request account closure at any time through Account Settings or by emailing [email protected]. Any confirmed wallet balance will be returned via the payment method you last used — UPI, Paytm, or PhonePe.

Non-mandatory data is deleted within 30 days of confirmed closure. Financial records required under Indian regulations are retained for the statutory period and then deleted. You receive written confirmation once deletion is complete.

Start by contacting our terms team at [email protected] with your account ID and a description of the dispute. Unresolved matters can be escalated to independent arbitration as described in the Disputes clause of the full document.

Access to specific lobby sections and wallet features depends on what local law in your state or region permits. Where a feature is unavailable due to local regulation, your account settings page will show that restriction clearly.

Email [email protected] from your registered address with your account ID and the subject line 'Data Access Request'. We acknowledge within 48 hours and deliver the full export within the timeframe required by applicable Indian law.